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Curalate Extends Its Visual Analytics Platform to Tumblr
Curalate's solution derives insight from the 75 percent of Tumblr posts that contain no text.
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Cloud contact center software users can customize the product in the same environment.
GetFeedback Revamps CRM Platform with an Emphasis on Mobile Engagement
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
Viacom and Mass Relevance Partner to Launch EchoGraph
Social media platform will track and analyze social activity for advertisers.

Viewpoints (Web Exclusives)
A changing landscape calls for a shift in marketing strategies.
Ensure loyalty by putting customers first.
Email remains the top engagement channel, but using it correctly is key.
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CRM Magazine, April 2014

13 Digital Marketing Myths, Debunked
The real answers to those burning questions about email, social media, mobile devices, and big data.
The 4 Pillars of Responsible Customer Engagement
Relevance, respect, credibility, and value are key to great experiences.
3 Reasons to Boost Your Contact Center's Strategic Value
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
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